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Ancillary Services Specialist: DME - Durable Medical Equipment

This position is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. Ancillary Services Specialist will offer product & service solutions, answer basic questions about orders, products, services and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient centered care and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.

Essential Functions:

Receipt, routing, and fulfillment of orders from patients, providers and medical facilities. This includes but is not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
Verification of insurance for reimbursement and obtaining medical documentation to support orders.
Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
Confidentiality and adhering to all HIPAA guidelines and regulations at all times.

Skills and Experience:

High school diploma or equivalent required.
1+ years’ experience with Ancillary/DME customer service or customer service environment in the medical or DME industry preferred.
Excellent communication skills, both written and verbal.
Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
Strong attention to detail and ability to multitask while meeting customer service commitments and project timelines.
Ability to work independently as well as within a team environment.
Strong customer service skills.

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Apply for Ancillary Services Specialist (DME) at Jax Spine & Pain Centers