Jax Spine & Pain Centers
New Patient Coordinator
Jacksonville, Florida•Full-time
About the Job
Position Summary:
Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator to join our growing team. As the first point of contact for prospective patients, you will play a critical role in creating a positive patient experience by guiding individuals through the intake and scheduling process. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.
Key Responsibilities:
- Serve as the primary point of contact for all new patient inquiries via phone, email, and electronic referrals.
- Schedule new patient appointments while ensuring provider availability and appropriate appointment types.
- Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
- Verify insurance eligibility and determine referral and authorization requirements.
- Explain practice policies, appointment expectations, and required documentation to patients.
- Coordinate receipt of medical records, imaging, and referral documentation prior to appointments.
- Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
- Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
- Respond promptly to patient questions and resolve scheduling concerns with professionalism and empathy.
- Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
- Assist with additional administrative duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Minimum of one (1) year of medical scheduling, patient access, call center, or healthcare administrative experience preferred.
- Experience with electronic medical records (eClinicalWorks experience preferred).
- Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
- Strong customer service and interpersonal communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
- Proficiency in Microsoft Office and general computer applications.
About Jax Spine & Pain Centers
ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.