Jax Spine & Pain Centers
Referral Coordinator
Jacksonville, Florida•Full-time
About the Job
Position Summary:
Jax Spine & Pain Centers is seeking a detail-oriented and patient-focused Referral Coordinator to join our growing team. This position plays a critical role in ensuring patients receive timely access to specialty care by coordinating incoming and outgoing referrals, obtaining required authorizations, and serving as a liaison between providers, patients, insurance companies, and referring physician offices.
The ideal candidate is highly organized, thrives in a fast-paced medical environment, and has a strong understanding of insurance requirements, referral processes, and exceptional customer service.
Essential Responsibilities:
- Process and coordinate incoming and outgoing patient referrals accurately and efficiently.
- Obtain and verify referrals and authorizations from insurance carriers as required.
- Schedule specialty appointments and communicate appointment details to patients.
- Review patient records to ensure all required documentation accompanies referrals.
- Communicate with referring providers, specialists, insurance companies, and internal clinical staff regarding referral status.
- Monitor referral work queues to ensure timely completion and follow-up.
- Resolve referral-related issues, denials, and documentation deficiencies.
- Maintain accurate documentation within the electronic medical record (EMR).
- Respond to patient inquiries regarding referral status with professionalism and compassion.
- Ensure compliance with HIPAA and all applicable regulatory requirements.
- Assist with additional administrative duties as assigned.
Qualifications:
- High school diploma or equivalent required; Associate degree preferred.
- Minimum of 2 years of medical office experience, preferably in referrals, authorizations, or care coordination.
- Experience with pain management, orthopedic, neurology, or specialty medical practices is preferred.
- Knowledge of commercial insurance, Medicare, Medicaid, and managed care referral requirements.
- Experience using electronic medical records (EMR) systems.
- Strong organizational, multitasking, and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office applications.
Preferred Skills:
- Strong attention to detail and accuracy.
- Ability to prioritize multiple tasks while meeting deadlines.
- Excellent customer service and interpersonal skills.
- Ability to work independently and collaboratively within a multidisciplinary healthcare team.
- Professional, positive, and patient-centered attitude.
Benefits: Eligible full-time employees may receive:
- Medical, Dental, and Vision Insurance.
- 401(k) with Company Match.
- Paid Time Off (PTO).
- Paid Holidays.
- Employee Assistance Program (EAP).
- Company-Paid Basic Life Insurance.
- Voluntary Life and Disability Insurance.
- Opportunities for professional growth and advancement.
Why Join Jax Spine & Pain Centers?
At Jax Spine & Pain Centers, our mission is to improve the quality of life for patients suffering from acute and chronic pain. We are committed to providing exceptional patient care through teamwork, compassion, innovation, and clinical excellence. If you're looking to make a meaningful impact while growing your healthcare career, we'd love to hear from you.
Apply today and become part of a team dedicated to helping patients get back to living their lives.